IT Support
IT projects with a clear finish
Some work is not a support ticket. It has a reason, a start and a point at which it is done.
An IT project might be a move to new premises, a replacement of ageing equipment, the setup of a new site, or a Microsoft 365 change that is too large to fold into the weekly support. MergeIT scopes that work from the current environment rather than from a fixed package.
The project sits next to managed or co-managed support, so the result is looked after once the project ends. Security is part of the design, not a list added afterwards.
A defined piece of work
You can see what is in scope, what is not, and how you will know the work is finished.
Handed into support
A project that nobody then looks after becomes the next round of interruptions. We plan the handover with the support model.
Related
Book a Conversation
Tell us where you are now. We will help you decide whether support, a security foundation, Microsoft 365 or automation should come first.